Job Details

A company is looking for an Associate Director, Global Medical Information Operations.Key ResponsibilitiesSupport the Medical Information Call Center by ensuring resources, training, and guidance for assigned productsCoordinate global operational activities and implement process improvements for efficiencyLead the development of analytics dashboards and reporting templates for metrics reporting and product insightsRequired QualificationsMaster's degree in relevant scientific or healthcare fields; PharmD preferredMinimum of 3 years of experience in Medical Information Call Center operationsStrong understanding of global and US regulatory aspects related to medical informationProven administrative, organizational, and project management skillsExperience in leading and managing contact center operations