Job Details

Member Services Representative (Remote / Washington Local)

Overview

We are seeking motivated and customer-focused individuals to join our Member Services team. In this role, you will handle a high volume of inbound calls, assisting members with questions related to insurance benefits, billing, and healthcare services. This is a fast-paced call center environment where strong communication and problem-solving skills are essential.

Key Responsibilities

• Handle a high volume of inbound calls regarding insurance benefits, coverage, and billing statements
• Address member concerns and complaints with professionalism and empathy
• Assist members in locating in-network healthcare providers
• Provide information on premiums, including Medicare, provider assistance, and remittance inquiries
• Support members with website navigation and basic troubleshooting
• Answer general questions related to coverage, claims, and plan details
• Maintain accurate documentation across multiple systems

Required Qualifications

• Minimum of 1 year of call center experience
• Strong customer service and communication skills
• Ability to multitask across multiple computer systems
• High school diploma or GED
• Quiet, dedicated workspace for remote work

Preferred Qualifications

• Previous healthcare or insurance experience

Schedule & Training

• Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST (first 3–6 weeks)
• Post-Training Shift: Assigned within business hours of 7:00 AM – 5:00 PM PST
• Must be available to work 40 hours per week, including weekends (Sunday–Saturday availability required)
• Important: Attendance during training is mandatory

Work Environment

• 100% remote role
• Must reside locally near Renton or Spokane, WA
• Required to pick up equipment onsite and report onsite if needed for technical issues

Compensation

• Pay Rate: $16-20.35/hour depending on experience