Job Details

MISSION

Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.

POSITION SUMMARY:

The Lead Retail Associate is responsible for ensuring and providing excellent customer service, monitoring daily operations, delegating tasks to staff, planning daily activities, supervising food orders and/or services, maintaining adequate stock inventory, and ordering as needed.

ESSENTIAL DUTIES:

1. Provides top quality service to every customer in line with Spoko Fuel policies and procedures.
2. Conducts sales transactions quickly and accurately.
3. Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management.
4. Accomplishes shift changes by documenting unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift.
5. Proficient in using the handheld device for scanning invoices, fetching and sending invoices, and conducting the End of Year inventory process.
6. Completes OCEO dailies and SSCS dailies on a daily basis.
7. Takes measures to preserve the safety of employees and all others in the work location.
8. Verifies identification and completes documents for all Tribal and Inter-Tribal discounts.
9. Manages store inventory including completing orders, tracking, and ensuring appropriate levels are maintained for both fuel operations and store merchandise.
10. Ensures pricing and mark-ups are consistent with established guidelines & makes recommendations for adjustments thereto in the best interest of the business.
11. Establishes and maintains consistently high standards of customer care, customer relations, customer service and vendor relations.
12. Ensures that all staff are current and up-to-date with safety certifications and training, i.e., UST Training, First Aid, Counterfeit money, etc.
13. Records, documents, and reconciles daily, weekly, and monthly store and fuel sales.
14. Monitors fuel costs and street prices to maximize profits and maintain fuel volumes as needed.
15. Performs monthly/yearly inventories of supplies, stock, and merchandise.
16. Tracks and maintains all crew access codes/standards, i.e., safe codes, POS codes, POS overages/shortages, safe counts, cleaning checklist, In-House Account Processes, etc.
17. Stamps and Codes invoices accurately and delivers them promptly to Accounting for payment.
18. Establishes co-operative vendor relations and supply chain management.
19. Sorts and redeems customer coupons for reimbursement.
20. Manages and supervises daily activities of employees.
21. Manages product storage, maintenance, and rotation activities to avoid any damage or spoilage.
22. Assists in preparation of inventory and sales budgets.
23. Analyzes profit and loss statements and recommends improvements to meet department goals.
24. Schedules and assigns work for associates on a daily basis.
25. Assists in interviewing, hiring, and training associates.
26. Trains and develops staff in daily operations of the convenience store and gas station, as well as on company policies, sales guidelines, portion control, and safe food handling practices.
27. Ensures employees follow company policies and store rules.
28. Coordinates with employees to operate the Deli store to achieve sales goals.
29. Develops sales promotion programs to attract more customers.
30. Ensures that products are properly labeled with prices and dates.
31. Monitors and maintains stock inventory levels to avoid over and under stock problems.
32. Interacts politely with clients while solving problems related to sales, dissatisfied service, and issues regarding store operation.
33. Operates machines and equipment safely and wears required safety equipment as necessary.
34. Receives, unloads, and stocks store items as needed.
35. Maintains facility in neat, clean, and safe manner in line with industry best practices.
36. Attends and/or facilitates all mandatory meetings and training.
37. Maintains confidentiality at all times.
38. Maintains awareness and sensitivity to Native American Culture.
39. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS:

• Must be at least 21 years of age.
• Have and maintain a valid driver's license and meet Tribal Insurance requirements.
• Must be able to obtain an Underground Storage Tank Class C Certification within 14 days of employment, as required.
• Must possess or obtain a valid food handlers' card, as required.
• Knowledge of how to properly make a spreadsheet for weighted averages for items including fuel and tobacco.
• Knowledge of processing invoices in SSCS and being able to properly train other employees in these processes as well.
• Proficiency with Microsoft Office programs such as Excel and Word.
• Dependable with strong work ethic, integrity, and composure in stressful situations.
• Self-motivated and able to work independently without direct supervision.
• Great communication skills, both verbal and written.
• Detail oriented and thorough in completing work tasks.
• Excellent interpersonal and team-building skills.
• Ability to work flexible shifts (all days of the week) and hours, holidays, and special events.
• Strong teamwork and communication skills, adept at both receiving and delivering instructions.
• Ability to follow all safety guidelines and be familiar with and follow all Tribal, Federal, and applicable Washington State laws in regard to food service sales and handling of food products in regard to food allergies, gluten safe and cross contamination as well as laws pertaining to convenience store operations.

EDUCATION and/or EXPERIENCE

Required: High School diploma or GED; two years' experience in a customer service role; two years of cash handling experience.

Preferred: Experience with SSCS.

SUPERVISORY CONTROL

• None

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees will be required to:

• Stand for long periods of time without defined break periods and working unaccompanied.
• Occasionally may be required to work extended shifts of twelve (12) hours or more, on an as needed basis and determined by business needs.
• Frequent bending, twisting, and lifting in narrow spaces.
• Must be able to safely lift up to 50 lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

• Must be able to work in adverse weather conditions, exposure to hot, cold, wet, humid, or windy conditions.
• Exposure to constant or intermittent sounds or a pitch or level sufficient to cause marked distraction or possible hearing loss.
• Must wear appropriate personal safety gear.

DISCLAIMER

Spokane Tribal Enterprises reserves the right to hire according to its Indian Preference Policy. All applicants are subject to a pre-employment drug screening and background investigation. All positions with the Spokane Tribal Enterprises are subject to a 90-day orientation period.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.