Job Details

divh2Service Dispatch Coordinator/h2pWe are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery. Remote position but have to be located in the Spokane area! Key Responsibilities:/pulliHandle inbound calls, schedule appointments, and manage technician assignments./liliMaintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination./liliOversee dispatch operations for designated territories, ensuring proper personnel allocation./liliPreplan and confirm maintenance schedules, including emergency responses for existing clients./liliProcess and respond to general dispatch emails, ensuring timely updates./liliMaintain accurate job records and update scheduling databases. Provide administrative support and coordination for technician workflow./li/ul/div