Job Details

Massage Therapist

The Spa's Massage Therapist primary responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
• Knowledge and ability to perform massage service following proper draping procedures and treatment protocols.
• Ability to focus attention on guests needs, remain calm and courteous.
• Ability to remain quiet during treatment
• Ability to promote positive relations with all individuals who approach the spa.
• Ability to maintain confidentiality of all guest's information
• Ability to perform job functions with minimal supervision.
• Ability to perform a maximum of six treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to educate guests on the benefits of their treatment and how to continue the spa experience upon their departure; recommend and sell Spa products to guests.
• Ability to perform a minimum of four- and half-hour treatments per shift.
• Ability to access data in computer.
• Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
• Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
• Handle guest complaints and ensure guest satisfaction.
• Start and end treatments on time
• Inquire about any contraindications before beginning service
• Dispose of any dirty linens to the proper area
• Maintain cleanliness of Spa
• Perform any task deemed necessary by management
• Complete requisitions for additional supplies/materials and submit them to Spa Management.
• Attend all required meeting and training sessions.
• Responsible for maintaining a consistent, regular good attendance record.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• One to three years previous experience in a Spa, Private Practice, Doctor's Office, and Chiropractor's Office or any combination.

Skills & Abilities

• Excellent guest service delivery.
• Knowledge of all massage/body treatments offered.
• Ability to pleasantly communicate with proper grammar.
• Ability to provide legible communication
• Basic knowledge of computers.

Education

• High school diploma or general education degree (GED)
• 500 hours minimum from a recognized school of massage.

Other Requirements

• Regular attendance is essential to the successful performance of this position.
• Due to the cyclical nature of the spa industry, this position requires to working schedules to reflect business needs and demands.
• Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
• Maintain complete knowledge of:
• All Spa and Salon Services
• All Spa and Retail Products
• Ability to obtain and maintain a Tribal Work Permit.
• Certified in Basic First Aid and CPR
• Certifications of various massage modalities
• Massage License required
• Mandatory Alcohol Server Training (MAST) certification.
• Hepatitis B shots.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.