Job Details

Salary: $49,428.00 - $66,372.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Job Number: 2026-05125
Department: Dept. of Commerce
Division: Housing Division
Opening Date: 06/22/2026
Closing Date: 7/6/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
HMIS Help Desk Coordinator (COM 1)At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places.
Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.
Let's build what's next, together.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

The Data & Performance Unit (DPU) within the Housing Division (HD) is responsible for large scale system-wide initiatives related to homelessness and housing data systems, analysis, research, evaluation, and technical assistance. DPU teams work to support communities by:
Strengthening data collection methods
Safeguarding the privacy and security of protected data
Improving data quality and data literacy
Producing actionable and accessible analysis
Evaluating performance and disparities
Providing technical assistance to strengthen responses to homelessness and housing crisis

The HMIS Help Desk Coordinator is responsible for the Homeless Management Information System (HMIS) Help Desk Support, including responding to technical assistance calls, tickets and emails from the HMIS user community in Washington State, fielding data analysis requests from unit staff, and supporting the HMIS Team with other assignments as necessary.
Duties

HMIS Help Desk
Tasks include:
Provides ongoing technical assistance to HMIS users by responding to support needs via phone, ticketing system, and email, ensuring timely troubleshooting and resolution of system-related issues. Communicates status and resolution to user regarding user reported issues.
Reports system outages and other anomalies to HMIS team members and HMIS user community in a timely manner.
Conducts research and preliminary analysis of user-reported issues with HMIS, and triages issues to appropriate team members if issue can't be resolved immediately.
Develops and maintains HMIS procedures, processes, manuals, resources materials or requirements and disseminates to all HMIS users. Collects data and assists in the evaluation of HMIS Help Desk support services for continuous process improvements.
Works with Commerce IT and the HMIS software vendor as needed to resolve system issues and ensure compliance with WaTech regulations.
Represents the department at local, state and regional meetings.

Data quality, program evaluation and system administration
Tasks include:
Runs regular reports for data quality, performance and system usage analysis (including common user errors) to help Data and Performance Unit staff monitor HMIS use by grantees.
Assist with system administration and configuration tasks.
Assists with technical reports consisting of HMIS data to HUD or other federal and state funders. This includes reports that Commerce is required to submit to the federal government to maintain funding, such as the Longitudinal Systems Analysis and the HUD Systems Performance Measures.
Assists unit staff to make decisions regarding performance and data collection to ensure the most meaningful use and analysis of HMIS data.

Qualifications
Required Qualifications:Four (4) years of combined experiences and/or education as described below:
Experience must include the following:
Professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database.

Education involves affordable housing, human or social services, data science, data analytics or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.

Lived experience with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system will substitute for two years of formal education.

o What is lived experience? Lived experience is relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above-listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position.
An equivalent combination of education and experience will be evaluated on a year-for-year basis. Some examples of this are, but not limited to:o Example 1: 4 years of professional experience
o Example 2: 2 years of professional experience plus 2 years of formal education (college level coursework)
o Example 3: 1 year of professional experience, 1 year of formal education (college level coursework) plus Lived experience.

Required Position Competencies: Project Management: Plans, organizes, and manages projects to achieve objectives, including coordinating tasks, timelines, and stakeholders.
Technical Communication: Translates technical or complex information into accessible, user-friendly language for non-technical audiences.
Digital & Technology Proficiency: Uses digital tools, databases, and software applications effectively, including advanced proficiency with the Microsoft Office Suite and web-based applications.
Interpersonal communication skills: excels at two-way communication, information sharing and gathering, ability to maintain confidentiality and sound judgement regarding confidentiality of specific communications and utilizing feedback.
Accountability: Meets commitments, works independently, accepts accountability, manages change, sets personal standards, and stays focused under pressure.
Customer service: Responds professionally to customer questions and complaints in a timely manner.
Integrity: Accountable for actions, maintains confidentiality, works with staff in a straightforward and honest manner.
Results focused: Sets and achieves targets, prioritizes task, creative problem solver.

Preferred/Desired Qualifications: Experience with Homeless Management Information System (HMIS), the federal Department of Housing and Urban Development's HDX (1.0 and 2.0) systems for reporting, and Sage for reporting performance data.
Knowledge of HMIS specifications and capabilities, for example HMIS data standards and various HMIS reporting specifications.
To be considered for this position, the following are needed:

• A complete and detailed online application.
• A cover letter (enter online).
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email: - please reference the job number in your message.

Supplemental Information

Work from Anywhere in Washington State
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at

Our Commitment to Equal Opportunity
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

In the space below, please write a formal cover letter describing your interest and how you meet the specific qualifications for this position.
02

How many years of post-high school equivalent formal education (including college-level coursework, technical and/or vocational education, and/or certification programs.) involving affordable housing, human or social services, data science, data analytics or related field do you have?

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• 5 or more years

03

How many years of professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database do you have?

• Less than 1 year of experience
• More than 1 year of experience but less than 2 years of experience
• More than 2 years of experience but less than 3 years of experience
• More than 3 years of experience but less than 4 years of experience
• 4 or more years of experience

04

If you indicated you have experience noted above, please explain how, where and when you gained this knowledge and experience (must also be reflected in the work experience of your application). If you answered no, please type N/A in the text box below.)
05

Please describe how you meet the Required Position Competencies. If you do not, please type N/A in the text box below.
06

Please describe how you meet the Desired Qualifications. If you do not, please type N/A in the text box below.
07

As a condition of employment, I understand and agree that I must reside in the state of Washington prior to or on the first day of state employment.

• Yes
• No

08

Are you a current or former employee of the state of Washington?

• Yes
• No

09

If you answered yes to the question above, what is the agency you are currently or formerly with? If you answered no, please type N/A.
10

Do you have lived experience with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system? Please do not include details about your lived experience in your application or supplemental questions.

• Yes
• No

11

Please select the option below that best indicates where you heard about this job opportunity.

• ;/li>
• Aggregate job search website (Indeed.com, Simplyhired.com)
• Department of Commerce website
• Department of Commerce employee
• Social Media (LinkedIn, Facebook, Twitter)

Required Question