Job Details

Medical Secretary

Join a team that shares your calling. At MultiCare, you're more than just a job title — you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 7:00am - 3:30pm

Position Summary

The Medical Secretary is responsible for the scheduling and coordination of patients for all patient services and procedures. The incumbent answers multi-line phones; obtains and documents patient information; coordinates paperwork, insurance referrals/authorizations and arranges for interpreter services when needed.

Responsibilities

• Assists in operations of assigned department to include, quality assurance, process improvement, data management and customer service
• Schedules patients for clinical services for all modalities for assigned area
• Obtains necessary information for the determination of appropriate procedure(s)/appointment
• Answers multi-line phone system, responding to caller, physician or patient
• Cancels and reschedules exams/appointments, in coordination with the reception/registration personnel and technical staff, as directed
• Coordinates insurance referral and authorization information
• Coordinates interpreter services for patient appointments at MHS and patient visits via phone

Requirements

• Post high school clerical vocational training or college course work preferred
• Medical Terminology certification preferred
• Experience in a medical setting preferred
• One year of experience working with an electronic medical records system such as EPIC or Cerner
• If position is located in Imaging, prior imaging/scheduling experience and knowledge of any type of Radiology Information Systems such as McKesson or Philips I-site is preferred

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.23 - $33.32 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.