Job Details

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Customer Service DispatcherFull Time Clerical Spokane, WA, US30+ days ago Requisition ID: 1053Salary Range: $21.00 To $25.00 HourlyWe believe the best work happens when people feel supported and valued. In this role, you'll join a team that prioritizes 'people first' in every decision we make. You'll be the central link between our customers and our field technicians, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you'll fit right in here.About UsR&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.Key ResponsibilitiesManage and optimize the dispatch board to ensure maximum efficiency and productivityDispatch technicians based on skillset, availability, urgency, and locationCoordinate and schedule sold work (installations, repairs, and projects)Resolve customer concerns quickly, professionally, and with careAccurately document and update all job information in ServiceTitanSupport field teams to ensure smooth workflow and job completionQualificationsStrong organizational and multitasking skillsExcellent communication skills (both with customers and internal teams)High attention to detail and accuracyAbility to adapt quickly and stay effective as priorities shift throughout the dayProficient with complex software interfacesAdditional Skills (Preferred but Not Required)Experience dispatching for a service based companyFamiliarity with Service Titan or similar softwareBasic understanding of HVAC plumbing and electrical systemsExperience using software or logic-based systems to minimize drive timeWhat We OfferClear career path and advancement opportunitiesCompetitive PayPaid time off and holidaysHealth, dental, and vision insuranceKayaks and paddleboards available for employee useEmployer Paid Life Insurance with EAPSeasonal Event Tickets401(k) with company matchA team-focused culture that values safety, accountability, and growthJoin the team that builds more than just HVAC systems—we build careers.Apply today and grow with R&R Heating and Air Conditioning.#J-18808-Ljbffr