Job Details

Dispatcher

To provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses.

Major Responsibilities:

• Answer and prioritize responses to 911, aircraft emergency, paging, and information calls
• Dispatch Police, Fire, Medical, and Operations to calls for assistance, and transfer other calls to appropriate department or agency
• Serve as communication coordinator during Police, Fire, EMS, and Operations incidents
• Monitor pagers and radios and announce information related to emergency incidents
• Provide telephone answering support to Airport Administration
• Provide non-law enforcement services including processing lost and found items, issuing or retrieving badges and keys, fingerprinting, etc.
• Assist Airport users with paging services, flight information and related services
• Act as after-hours point of contact for vendors, deliveries, etc.
• Perform on-the-job training of Dispatcher I staff and newly-hired Dispatcher II employees
• Prepare reports and maintain activity records in physical and electronic filing systems
• Monitor CCTV cameras, TSA alarms, CCAS alarms and building fire alarms
• Work shifts encompassing a 24-hour day, seven-day week; inclusive of odd hours, days, evenings, nights, weekends and holidays
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma or GED required, some college course work preferred
• Three years' experience in a dispatch or communications center for police, fire, or EMS
• State Certification as Telecommunicator 1 required, Telecommunicator 2 preferred
• Experience operating multi-line telephone systems, electronic office equipment and computers as well as knowledge in the use of spreadsheets, word processors and databases.
• An equivalent combination of education and experience may be considered

Knowledge/Skills:

• Able to read, write, speak and understand English
• Have good written and verbal communication skills and a clear speaking voice
• Able to read and understand rules, regulations, policies, and procedures
• Able to analyze situations quickly, calmly and objectively to determine appropriate response
• Able to establish and maintain good working relationship with co-workers and persons using/interacting with the Communication Center
• Able to handle telephone inquiries, comments, and complaints in a polite, professional manner
• Be certified in Basic First Aid and CPR
• Able to repair minor system breakdowns
• Able to keyboard at 35 wpm

Physical Requirements:

• Requires the ability to lift, carry, push and pull objects up to 30 pounds.
• Job functions require sitting and standing for extended periods; walking intermittently; frequently reaching; occasionally lifting and carrying; minimal stooping, kneeling, and bending.
• Extensive wrist and hand movements required for frequent keyboarding and use of equipment.
• Able to perform close work to read and use computer required. Must have color vision and ability to adjust focus and read small print.
• Able to operate a computer, fax, telephone and other office equipment
• Requires the ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals. Must be able to communicate clearly via phone, two-way radio, and written communication methods.

Security/Safety:

• No felony or gross misdemeanor convictions within the last 10 years
• Must be able to obtain and maintain an Airport security badge as a condition of employment
• Possess or obtain Washington State Patrol ACCESS Level 2 training within six months of hire
• This is a safety sensitive position

Supplemental Information:

WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):

• Regular contact with the public, employees, government agency staff and management.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:

• Office environment.

EQUIPMENT OPERATION REQUIRED:

• Personal computer and related software, phones, copiers, two-way radios, and other office equipment.