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General Manager Duties: As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Participates with the Manager, Tax Exempt Bonds Field Operations in planning and organizing the activities of the group as they relate to the business plan. Keeps employees informed of management's goals and objectives and informs higher level management of employee participation and concerns. Prepares plans to meet substantial workload changes, establishes priorities, coordinates work, and directs the group's operations.
• Analyzes workload and program requirements to request cases, control inventory, and determine staffing and equipment needs. Reviews and evaluates work plans to establish priorities, improve work flow and work procedures, and increase productivity.
• Provides technical, procedural and administrative guidance in assigning work and monitoring and reviewing closed work products. Plans work based on priorities and prepares schedules for completing work. Makes work assignments based on: amount; type; importance and priority of work; and the qualifications and abilities of employees. Ensures that employees complete appropriate examinations and proper closings

STANDARD POSITION DESCRIPTIONS (SPD): PD92644 Visit the IRS SPD Library to access the position descriptions.