Job Details

Job Details Level: ExperiencedLocation: South Richland HQ - Richland, WA 99352Position Type: Full Time - SalaryEducation Level: High SchoolSalary Range: $83,450.81 - $139,084.69Job Category: MortgageOverview Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. It's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed.Role Summary The Mortgage Business Manager serves as a strategic and operational partner to the VP of Home Loans, supporting all facets of the mortgage department including operations, sales, marketing, secondary market activities, and business development. This role drives departmental efficiency, supports growth initiatives, coordinates cross‑functional projects, and ensures the mortgage division continues to evolve into a best‑in‑class lending operation. The manager aligns people, processes, and priorities, managing key projects, supporting onboarding and training, partnering with team leaders, and ensuring operational readiness for audits, reviews, and secondary market transactions.What You Will Be Doing Partner closely with the VP of Home Loans to support strategic initiatives, operational planning, and departmental executionCoordinate and manage cross‑departmental projects to ensure milestones are met and deliverables align with organizational goalsCollaborate with team leaders across operations, sales, marketing, and servicing to maintain alignment and support departmental growthMonitor departmental workflows and performance metrics, identifying opportunities to improve efficiency, consistency, and service qualitySupport the development, implementation, and refinement of standardized processes, procedures, and documentationAssist with onboarding and training of new team members, ensuring a smooth transition and consistent learning experienceServe as a liaison between the mortgage sales team and marketing to support campaigns, communications, and business development initiativesProvide support in secondary market activities, including preparing loan files for sale, reviewing investor requirements, and coordinating with internal stakeholdersAssist the AVP of Home Loan Operations with audit preparation, annual reviews, compliance readiness, and documentation managementMaintain strong working relationships with internal partners to ensure effective communication, timely issue resolution, and a cohesive team environmentPrepare reports, presentations, and updates for senior leadership regarding project status, departmental performance, and operational improvementsStay informed on industry trends, regulatory changes, and best practices, incorporating relevant updates into departmental processes and trainingAbout You Exceptional time‑management and organizational skills, with the ability to manage multiple priorities in a fast‑paced environmentStrong interpersonal and communication skills, with the ability to collaborate effectively across teams and leadership levelsAnalytical mindset with the ability to interpret data, identify trends, and recommend actionable improvementsComprehensive understanding of mortgage operations, sales workflows, and regulatory requirementsProficiency with loan origination systems (LOS), document management tools, and standard Microsoft Office applicationsAbility to lead initiatives, influence without authority, and drive accountability across cross‑functional teamsQualifications What You Will Need High school diploma or equivalent required; advanced training or certifications in mortgage lending, project management, or business operations preferredMinimum of three (3) years of experience in mortgage lending, operations, or related business functions requiredMinimum of two (2) years of experience supporting leadership, managing projects, or coordinating cross‑functional initiatives requiredFamiliarity with FHA, VA, USDA, and conventional lending guidelinesProficiency with LOS software, electronic file systems, and Microsoft Office SuiteSome travel may be required for training or business needsBenefits Competitive PayMedical, Dental, Vision, and Life Insurance20 days/year of Paid Time Off – Plus 10 Paid Holidays!401(k) MatchIncentive ProgramTuition Assistance and Student Loan RepaymentCommuter BenefitsPaid Time Off to Volunteer in the CommunityProduct discountsEngaging Work EnvironmentRewards and Recognition ProgramsFull Salary Range:Richland, WA: $83,450.81 - $139,084.69Spokane, WA: $83,450.81 - $139,084.69While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us.Get wise to what's possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre‑employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. 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