Job Details

Job Title: Scheduler
City: Spokane
State: WA
Job Type: Contract
Discipline: Non Clinical
Speciality: Scheduler
Facility Setting: Short Term Acute Care (STAC)
Accepting Locals per Radius Rule? Yes
Contract Length: 13 weeks
Shifts: Days
Shift Details: Day 5x8-Hour (08:00 - 16:30)
Weekly Schedule: 40 Hours
Certifications: Mandatory Experience:

• An Associates degree is preferred.
• 2 years of experience in scheduling medical appointments and/or dispatching medical transportation is required.
• Job Specific Skills/Abilities Required:
  • Proficiency in Outlook is required and knowledge of other Microsoft Office products is preferred.
  • Organizational and interpersonal skills, judgment, discretion, tact, respect for confidentiality, and the ability to manage shifting priorities are critical in this position.
  • Must be highly professional, possess excellent verbal and written communication skills, and be a team player with a strong work ethic.
  • Ability to communicate in English effectively both verbally and in writing.
  • Ability to support and understand agency policies, legal considerations, and professional ethics.
  • Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships.
  • Understands and practices the principles of effective teamwork.
  • Ability to work effectively with diverse staff of agency/facility and with diverse community agencies.
  • Demonstrates ability to prioritize work assignments and meet productivity and quality standards.
  • Demonstrates ability to work with minimum supervisory guidance and exercises independent judgment within the scope of responsibility and authority.
  • Adapts easily to changes in work assignments and environment.
  • is willing to assume additional responsibility and learn new procedures.
  • Effective organizational and customer service skills.
  • Ability to work well under pressure of deadlines, completing tasks accurately and on time.
  • Ability to establish systems to promote efficiencies in the workplace.
  • Computer experience with Microsoft Word and Excel required.
  • EMR-Epic preferred.
  • Knowledge of Easy Rides Transportation software program.
  • Access to an insured, reliable vehicle preferred.
  • Have the ability to travel to other sites when necessary.
• Duties of the Patient Scheduler & Transportation Dispatcher Position:
  • Creates and maintains Clinic schedule for the PCP, RN, LPNs including booking exam rooms and nursing care areas.
  • Maintains Clinic calendar.
  • Inputs return visit requests and semi-annual assessments into schedule.
  • Creates and maintains schedule for the internal specialists including dentist, hygienist, optometrist, Ortho shoes and Psychiatrist.
  • Schedules appointments for participants to see contracted medical specialists based on referrals made by Primary Care Providers.
  • Coordinates participants medical appointment schedules with ADH and other disciplines.
  • Maintains contact with specialist providers re schedule.
  • Responsible for dispatching drivers to transport participants to and from all medical appointments and adult day health visits.
  • Manages all transportation requests and coordinates efficient routing to maximize transportation resources.
  • Creates scheduled routes for transportation and makes adjustments to meet unanticipated changes.
  • Works with the Transportation manager and drivers to determine safest route.
  • Utilizes transportation software and medical records software to track and schedule medical appointments for participants.
  • Obtains outside lab work, medical imaging and external vendors as needed.
  • Makes sure necessary paperwork is filled out.
  • Submits transportation requests in Easy Rides for all appointments.
  • Orders Clinic supplies, maintaining a system of packing slips and invoices to validate the accuracy of bills received and coordinates delivery of supplies.
  • Sends out appointment notices and makes reminder calls to participants/caregivers/escorts of their appointments. .
  • Requests for records from the hospitals, nursing homes, providers, external specialist appointments and new ROIs.
  • Creates packets for the ER hospital, Nursing home and AFH Admissions.
  • Covers breaks and lunch for the MLK receptionist as needed.
  • Sort and Distribute mails and Physician faxes.
  • Back-up for the receptionist at the all sites.
  • Operates office systems and equipment such as personal computers, multi-line telephones, transcribers, copiers, fax machines, records systems and other related equipment.
  • Coordinates work with internal and external contacts as required.

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Komal at (862) 390-7418 to learn more