Job Details

Scheduler

City: Spokane State: WA Job Type: Contract Discipline: Non Clinical Speciality: Scheduler Facility Setting: Short Term Acute Care (STAC) Accepting Locals per Radius Rule? Yes Contract Length: 13 weeks Shifts: Days Shift Details: Day 5x8-Hour (08:00 - 16:30) Weekly Schedule: 40 Hours Certifications:

Mandatory Experience:

• An Associates degree is preferred.
• 2 years of experience in scheduling medical appointments and/or dispatching medical transportation is required.
• Job Specific Skills/Abilities Required:
• Proficiency in Outlook is required and knowledge of other Microsoft Office products is preferred.
• Organizational and interpersonal skills, judgment, discretion, tact, respect for confidentiality, and the ability to manage shifting priorities are critical in this position.
• Must be highly professional, possess excellent verbal and written communication skills, and be a team player with a strong work ethic.
• Ability to communicate in English effectively both verbally and in writing.
• Ability to support and understand agency policies, legal considerations, and professional ethics.
• Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships.
• Understands and practices the principles of effective teamwork.
• Ability to work effectively with diverse staff of agency/facility and with diverse community agencies.
• Demonstrates ability to prioritize work assignments and meet productivity and quality standards.
• Demonstrates ability to work with minimum supervisory guidance and exercises independent judgment within the scope of responsibility and authority.
• Adapts easily to changes in work assignments and environment.
• Is willing to assume additional responsibility and learn new procedures.
• Effective organizational and customer service skills.
• Ability to work well under pressure of deadlines, completing tasks accurately and on time.
• Ability to establish systems to promote efficiencies in the workplace.
• Computer experience with Microsoft Word and Excel required.
• EMR-Epic preferred.
• Knowledge of Easy Rides Transportation software program.
• Access to an insured, reliable vehicle preferred.
• Have the ability to travel to other sites when necessary.

Duties of the Patient Scheduler & Transportation Dispatcher Position:

• Creates and maintains Clinic schedule for the PCP, RN, LPNs including booking exam rooms and nursing care areas.
• Maintains Clinic calendar.
• Inputs return visit requests and semi-annual assessments into schedule.
• Creates and maintains schedule for the internal specialists including dentist, hygienist, optometrist, Ortho shoes and Psychiatrist.
• Schedules appointments for participants to see contracted medical specialists based on referrals made by Primary Care Providers.
• Coordinates participants medical appointment schedules with ADH and other disciplines.
• Maintains contact with specialist providers re schedule.
• Responsible for dispatching drivers to transport participants to and from all medical appointments and adult day health visits.
• Manages all transportation requests and coordinates efficient routing to maximize transportation resources.
• Creates scheduled routes for transportation and makes adjustments to meet unanticipated changes.
• Works with the Transportation manager and drivers to determine safest route.
• Utilizes transportation software and medical records software to track and schedule medical appointments for participants.
• Obtains outside lab work, medical imaging and external vendors as needed.
• Makes sure necessary paperwork is filled out.
• Submits transportation requests in Easy Rides for all appointments.
• Orders Clinic supplies, maintaining a system of packing slips and invoices to validate the accuracy of bills received and coordinates delivery of supplies.
• Sends out appointment notices and makes reminder calls to participants/caregivers/escorts of their appointments.
• Requests for records from the hospitals, nursing homes, providers, external specialist appointments and new ROIs.
• Creates packets for the ER hospital, Nursing home and AFH Admissions.
• Covers breaks and lunch for the MLK receptionist as needed.
• Sort and Distribute mails and Physician faxes.
• Back-up for the receptionist at the all sites.
• Operates office systems and equipment such as personal computers, multi-line telephones, transcribers, copiers, fax machines, records systems and other related equipment.
• Coordinates work with internal and external contacts as required.