Job Details

Job Title

Performs a variety of specialized clerical and/or cash handling duties in support of the operations and services of Spokane Municipal Court, Prosecutor or Public Defender offices.

Job Description

Performs duties and responsibilities commensurate with assignedfunctional area (such as clerical or cash handling) within Municipal Court, Prosecutor or Public Defender offices, which may include, but is not limited to, any combination of the following tasks:

• Answers inquiries and assists the general public regarding court or office procedures, courtappearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, or payment of fines and fees.
• Enters citations filed with the court, schedules court hearings, maintains case and person records in multiple case management systems, prepares appeal records and monitors appeal progress for disposition.
• Interacts with the public via written correspondence, by telephone or in person to provide a full range of customer service-related support activities.
• Performs various clerical tasks, such as: answering telephone calls; data entry; mail processing; filing; scanning, indexing, downloading and quality control of court documents in electronic imaging or case management systems.
• Collects, posts, receipts, and reconciles monetary transactions and cash deposits daily, using a cash register, adding machine, and various reports.
• Maintains accounting activity including creation of accounts receivables, adjustments, and payables. Processes documents and data related to court financial transactions, such as tickets, bonds, refunds, direct deposits, payment plans, bankruptcies, etc.
• Operates a variety of office equipment to correspond with customers, and transmits information and documents using a desktop computer, document scanner, facsimile machine, or postal mail.
• Performs record-keeping activities, requiring use of various software applications. Tasks include, but are not limited to, the following: scan and index court or legal documents; prepare dockets or calendars of cases; manage files in the case management system; document details of customer interactions, including any actions taken; and retrieve, research, and review information in connection with municipal court proceedings.
• Logging, archiving, and destruction of records

Performs related work as required.

Minimum Qualifications

Open Entry Requirements:

• Education: High school diploma or equivalent, AND
• Experience: one year of work experience in direct customer service, which includes cash handling or cashiering experience, and/or clerical support in a court or criminal justice environment.

Examination Details

Applicants must first meet the minimum qualifications to be invited to take the examination. Those who pass the examination will then go on the hiring list.

The examination will consist of multiple-choice questions.

Possible subjects covered in the examination:

• Clerical
• Customer Service
• Answering phones
• Cash handling
• Data entry

This is an online examination that will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided. Computer reservations can also be made through your local public library.

Examination instructions and links will be emailed to qualified applicants on October 7th, 2026. The testing window is October 8th – 12th.

The email will come from City of Spokane (info@governmentjobs.com). For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website. Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.

Benefit Compensation Value

In addition to a salary, The City of Spokane provides a generous benefits package valued between $24,902 - $34,218.

Insurance Benefits

Eligibility: Coverage begins for new hires and their dependents on the first day of the month following 30 consecutive days of employment. Eligible Dependents: Spouse or Domestic Partner, birth, adopted children or children placed for adoption, Domestic Partner's children, step-children who live with employee, and any child for whom employee is legal guardian or for whom coverage is required by a Qualified Medical Support Order. Adult children under age 26 are eligible.

Medical Qualified employees may select from two health carrier options; a Health Maintenance Organization (HMO) administered by Kaiser Permanente or a Preferred Provider Option (PPO) administered by Premera Blue Cross. The monthly premium varies dependent upon plan and coverage level selected. Vision Vision coverage is included in the medical plan selected. Costs for eye exams and hardware; lenses, frames or contacts varies depending on the medical plan selected. Dental Dental insurance is provided by Delta Dental of Washington. The City pays the monthly premium in full for employee and eligible dependents. Life Insurance - Employee Only Basic Term Life Insurance is provided at one-and-a-half times the employee's annual base salary to a maximum of $150,000. The City pays the monthly premium in full. Life Insurance - Eligible Dependent(s) Basic Term Life Insurance is provided at $5,000 for spouse/domestic partner and $2,000 for each child. The City pays the monthly premium in full.

Flexible Spending Account The City offers two optional Flexible Spending Accounts (FSA) - Health Care FSA and Dependent Care FSA. The Health Care FSA allows an employee to use pre-tax dollars to receive reimbursement for eligible medical, dental, and vision expenses. The Dependent Care FSA allows an employee to receive reimbursement for eligible daycare expenses for dependent children up to age 13 and other eligible dependents as defined by IRS Code.

AFLAC Supplemental insurance is optional and is provided by AFLAC to help pay benefits that major medical insurance does not cover. The employee pays 100% of the monthly premium. AudioNet Hearing Aid Benefit AudioNet Hearing Aid Benefit is optional. The City of Spokane has partnered with AudioNet America to offer a discounted Hearing Aid Program with fixed out-of-pocket costs. LegalShield/ID Shield Prepaid legal services and/or prepaid identity theft programs are optional. These programs pay for a limited number of documents to be reviewed, limited trial defense representation, the preparation of a standard will, identity theft consultation, restoration and monitoring according to terms of contract. Pet Insurance Get cash back on the everyday care your pet needs to stay healthy! Nationwide/Voluntary Pet Insurance is an optional plan in which City of Spokane Employees can enroll. Voluntary Term Life Insurance Voluntary Term Life Insurance is optional and is provided through The Standard Insurance Company and is subject to application review and approval. Additional coverage up to $300,000 is available for employees and their spouse/domestic partner. Dependent children can be insured for up to $10,000 each. The employee pays 100% of the monthly premium. Continued Medical/Dental Insurance Employees separating from City service have the option to continue medical and/or dental insurance benefits in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA). The employee pays 100% of the monthly premium in addition to a small monthly administrative fee.

Retirement Benefits Spokane Employees' Retirement System The Spokane Employees' Retirement System (SERS) is a defined benefit pension plan covering non-uniformed, permanent employees. As a participant, you contribute 11% of your salary toward your retirement. Contributions and earnings are tax-deferred. The City also contributes 11% of your salary toward your retirement. Employees hired on or after January 1, 2015 become vested (eligible for a monthly benefit at retirement age) at seven years of service.

Deferred Compensation Enrollment in the City-sponsored 457 Deferred Compensation Plan administered by MissionSquare Retirement allows participants, on a voluntary basis, to defer a portion of their salary on a before or after tax basis. Contributions and associated earnings contributed on a before tax basis are eligible to receive City matching contributions and are tax deferred (not taxed until taken out). You can also choose to participate in the 457 Roth (after tax) contribution option. You may enroll in the 457 plan or change your contribution at any time. Minimum contribution is $15 per paycheck up to and is subject to the IRS annual limitations. The City will match