Job Details

Horizon Air Cargo Service Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

This Cargo Service Agent role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings.

Key duties include:

• Assist customers with shipping needs (e.g. air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment.
• Receive and distribute airfreight, equipment, mail, and products within the cargo building.
• Use a variety of work aides: computers, carts, dollies, pallets, hand trucks, and forklifts.
• Perform other duties as assigned.

Job-specific experience, education, and skills required:

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
• Ability to learn and operate a computerized cargo system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 70 lbs.
• Must be able to stand for long periods of time.
• Must be able to bend, squat, stoop, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting rate: USD $19.10/Hr.

Total rewards include:

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental, and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Regulatory information:

It is the policy of Alaska Airlines, Hawaiian Airlines, and Horizon Air to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

To implement this policy, we will:

(1) Recruit, hire, train, and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines, and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State, or local law requiring equal opportunity, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State, or local law requiring equal opportunity.

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 10/2/2026.

FLSA status: Non-Exempt

Employment type: Full-Time

Regular/Temporary: Regular

Requisition type: Frontline

Location: Spokane, WA - Airport