Job Details

Dispatcher Position at R&R Heating & Air ConditioningWe are looking for a motivated Dispatcher to join our Customer Service Team at R&R Heating & Air Conditioning. This position is designed for proactive professionals who are eager to serve as the heartbeat of our daily operations, manage the dispatch board, and maximize efficiency. You'll work hand-in-hand with internal teams to set our technicians up for success every day, juggling shifting priorities and resolving customer inquiries efficiently while upholding our values of reliability and excellence in customer care.R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.Key ResponsibilitiesManage and optimize the dispatch board to ensure maximum efficiency and productivityDispatch technicians based on skillset, availability, urgency, and locationCoordinate and schedule sold work (installations, repairs, and projects)Resolve customer concerns quickly, professionally, and with careAccurately document and update all job information in ServiceTitanSupport field teams to ensure smooth workflow and job completionQualificationsStrong organizational and multitasking skillsExcellent communication skills (both with customers and internal teams)High attention to detail and accuracyMaintain clean organized office environmentAbility to adapt quickly and stay effective as priorities shift throughout the dayProficient with complex software interfacesAdditional Skills (Preferred but Not Required)Experience dispatching for a service based companyFamiliarity with Service Titan or similar softwareBasic understanding of HVAC plumbing and electrical systemsExperience using software or logic-based systems to minimize drive timeWhat We OfferClear career path and advancement opportunitiesCompetitive PayCEU/licensing reimbursementPaid time off and 6 paid holidays80% company paid Medical & Dental insurance for employeesKayaks and paddleboards available for employee useEmployer Paid Life Insurance with EAPSeasonal Event Tickets401(k) with company matchA team-focused culture that values safety, accountability, and growthJoin the team that builds more than just HVAC systems—we build careers. Apply today and grow with R&R Heating and Air Conditioning.