Job Details

Directly manage and performance-coach a small team of CSMs, establishing clear operating cadences and enforcing CRM hygiene.Build, implement, and enforce playbooks across onboarding, account reviews, and renewals to keep operations running smoothly.Own key metrics including adoption, customer health, churn prevention, and Net Retention Rate.Work closely with Sales and Product leadership to align feedback loops and forecast expansion.Qualifications:5+ years of leadership experience in Customer Success, Account Management, or Post-Sales within a SaaS environment.Proven track record of building structure, streamlining processes, and elevating team performance.Hands-on experience with CS tooling, health-scoring models, and retention forecasting.Must provide own workstation, computer, headset, and reliable internet connection.May need to pass background checks and provide government-issued photo ID.Must work standard business hours based on Pacific time.About Us:SalesCloser is an advanced conversational AI platform that automates sales operations across multiple languages.The company offers a dynamic environment with a global, multi-cultural team and opportunities for growth.Wishpond Technologies SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.#J-18808-Ljbffr