Job Details

BIGGBY COFFEE seeks a Customer Service Manager to lead the Fanatic Factory and oversee the Franchise Community Line, B Heard Hotline, and Freshdesk system. This role builds a high-performing team, upholds quality, and coaches staff to deliver timely, accurate, and caring support to franchisees and guests.

You will use data and technology to improve processes, drive customer satisfaction, and align operations with our purpose and values. Remote work with occasional travel is expected.