Job Details

Customer Service Representative

Bath Planet by NW Bath Specialists is hiring a reliable, tenacious Customer Service Representative to join our call center team. This is a fast-paced role for someone who enjoys talking with people, staying busy, and turning leads into scheduled in-home appointments. Hours Tuesday-Friday 9AM-6PM Saturday 8AM-5PM

Pay: $18–$22 per hour, depending on experience, plus commission on qualified appointments set.

What You'll Do

• Answer inbound calls quickly and professionally.
• Make up to 200 outbound calls per day to follow up with leads, customers, and past prospects.
• Qualify homeowners and schedule free in-home design consultations.
• Confirm upcoming appointments by phone and text.
• Follow the call script, handle objections, and keep the conversation focused on setting the appointment.
• Accurately enter customer information, notes, call outcomes, and appointments into the CRM after every interaction.
• Work multiple tasks at once while staying organized and focused.
• Meet call-volume, appointment-setting, quality, and attendance expectations.
• Work closely with the call center and sales teams to keep the schedule full.

What We're Looking For

• Strong communication and customer service skills.
• A positive, confident, and professional phone presence.
• Someone who is dependable, competitive, and motivated by results.
• Comfortable making a high volume of outbound calls every day.
• Able to multitask on a computer while speaking with customers.
• Detail-oriented with solid data-entry and CRM skills.
• Call center, inside sales, appointment-setting, or customer service experience preferred.
• Availability for evenings and weekends as needed.

This is an excellent opportunity for a hardworking person who wants hourly pay, commission opportunity, and a clear path to earn more through performance.