Job Details

Job Title: Family Advocate

Organization: Family Promise of Spokane

Reports To: Shelter Program Manager
FLSA Status: Hourly / Non-Exempt
Employment Status: Full-Time (32 to 40 hours a week)

Shift: Must be able to work Day Shift 6 a.m. to 2 p.m. and/or Swing Shift -

2 p.m. to 10 p.m. based on organizational need.

Join Us in Equipping Families to End Homelessness

At Family Promise of Spokane, we believe no child should ever experience homelessness. Our mission is to end family homelessness.

We are seeking a compassionate, dependable Full-Time Family Advocate to join our shelter team. This role is perfect for individuals who want to make a tangible difference, thrive in a collaborative environment, and are ready to step in when families need support the most. This is a full-time role with benefits.

Our Core Values

At Family Promise of Spokane, we live and work by our shared values:

• Being Radically Empathetic: We step into someone else's shoes without judgment, meeting people with dignity, humility, and deep listening.
• Being Collaborative Stewards: We design intentionally, take smart risks, use data and feedback, and always ask how to do it better.
• Being Curiously Accountable: We honor every dollar, volunteer, and partner by working with trust, transparency, and accountability.
• Being Intentional Innovators: We ask questions, seek to understand, and own our impact - good or bad. We learn out loud and welcome accountability as a path to excellence.
• Being Compassionately Competitive: We care deeply and compete to lead, innovate, and deliver better outcomes - driven by purpose and love.

Key Responsibilities

• Create a Welcoming Environment: Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.
• Support Families in Crisis: Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
• Ensure Smooth Shelter Operations: Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.
• Lead by Example: Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.
• Document and Communicate: Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.
• Promote Safety and Stability: Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.
• Engage Volunteers: Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.

Qualifications

• At least one year of experience working with families or individuals experiencing homelessness, housing instability, or crisis-paid or volunteer. Lived experience is valued.
• Education: Bachelor's degree in Social Work, Human Services, or a related field preferred but not required or equivalent experience.
• Skills: Strong communication, remain calm under pressure, problem-solving and using sound judgement in a fast paced environment, time management, able to follow-through with tasks consistently, able to work independently and collaboratively with a team, and demonstrate emotional intelligence. Ability to engage diverse populations with empathy, dignity, and respect.
• Technology: Comfortable using Google Suite, Slack, and basic data entry systems.
• Driving is considered a condition of employment: While working with families, you may need to drive families to appointments, etc.
• Language: Command of the English language and ability to clearly document case notes.

Why You'll Love Working Here

At Family Promise of Spokane, you'll be part of a mission-driven team that embodies radical empathy, shared purpose, and authentic accountability. Every day, you'll have the opportunity to:

• Be a voice of compassion and hope for families experiencing homelessness.
• Work within a supportive, growth-oriented culture that values innovation and feedback.
• Contribute to a collaborative effort to transform the way Spokane addresses family homelessness.

As you demonstrate reliability, curiosity, and commitment, this is a full-time position with benefits.

Ready to Make a Difference?

If you believe that every family deserves a home and that your compassion, creativity, and accountability can help make that happen - apply today and join us in equipping families and our community to end homelessness.