Job Details

Title: Dispatch OfficerVP Area: Campus Security & Public SafetyDepartment: SecurityWork Schedule: Fixed daytime hours Monday-FridayTelework Availability: On-campus PositionFLSA Status: Non-ExemptEmployee Classification: Regular full-time (staff 30+ hours)Hours per week: 40Months per year: 12Job Purpose:Gonzaga University is looking for a calm, dependable, and service-oriented individual to join our Campus Security & Public Safety team as a Security Communications Dispatch Officer. In this vital role, you'll be the first point of contact during emergencies and day-to-day operations—supporting the safety of our campus community 24/7.If you're passionate about helping others, thrive in high-pressure situations, and have a knack for clear communication and attention to detail, this is your opportunity to make a meaningful difference in a dynamic campus environment.Be part of a team that values integrity, collaboration, and community, and help us ensure Gonzaga remains a safe and welcoming place for all.Essential Functions:75% - Communications & SystemsCommunications:Answer and prioritize emergency and non-emergency calls; dispatch officers or route to appropriate departments Use proper radio protocol and multitask effectively while coordinating service calls Dispatch Plant Services after regular business hours.Answer University switchboard calls during closures, holidays, or coverage gaps.Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties.Notify on-call staff and campus departments of emergencies or unusual incidents after hours.Patch officers through to Spokane Police/Fire radio channels as requested.Alarms & Access:Monitor fire, burglary, panic, temperature, and intrusion alarms.Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns.Track and respond to Fire Pager and 911 calls.Surveillance:Conduct real-time and post-incident video surveillance using campus security camera system.Monitor for suspicious activity and alert officers as needed Export video footage upon request by officers or law enforcement.Dispatch Records:Log all dispatch activity in Omnigo, including calls for service and daily reports.Run reports from both Dispatch and Officer Modules.Parking & Lost/Found:Use T2 system to locate campus affiliates and manage parking records.Record and track lost & found items in Crowdfind system.20% - Resource LiaisonCoordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services.Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students.Provide access to student health information during emergencies, following appropriate protocols.Utilize internal systems such as EMS and StarRez to support communication and service coordination.5% Additional Duties as AssignedEducational Requirement:Vocational, Associates, or Technical DegreeYears of Related Experience Requirement:1 yearIn lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.Physical & On-Campus Requirements:In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 4 days/weekStanding/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)Walking - Ability to move about on foot to accomplish tasks: Often (50%-75% of time)Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)Cognitive Requirements:Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)The budgeted salary range that the University reasonably expects to offer for this position: $20.00Pay Range:Minimum Salary (Non-Exempt): 20.00Midpoint Salary (Non-Exempt): 24.18Maximum Salary (Non-Exempt): 28.36Is this position eligible for relocation reimbursement?: NoIs this position eligible for a signing bonus?: NoAt this time, the University has suspended all new H1B visa sponsorships.Career Framework Classification: Career Framework is Gonzaga's staff job framework, which identifies the market-based job and level to which each position at the university aligns. Current Gonzaga employees can view the entirety of the Career Framework in ZagPathways.System Title: DispatcherCareer Level: IntermediateCareer Structure: Individual Contributor - Degree Not RequiredJob Family: SafetyJob Sub Family: Public Safety#J-18808-Ljbffr